Support & FAQs

A selection of helpful information, frequently asked questions and support for when you need it the most.

General FAQs

  • Your Customer Account allows you to access all your orders from a single page. This can be accessed via your unique login URL here.

  • Need to recover your order email to access your download – use the following link enable you to resend your order email: Access order emails

  • When you purchase a product you should immediately be sent a confirmation of your order email. This email contains information about your order and a link to download the product. (This is usually a PDF that takes you to Dropbox to download the product from there.)

    Please check your spam/junk folders to see if the email has ended up in there.

    If you have not received it, you can always see your orders and download your products from your customer account.

  • Absolutely, please head on over to January Made Design, where I work 1:1 with biz owners and entrepreneurs to create beautiful, bespoke design solutions.

  • Great question! January Made Design is the sister business to Creative Process Collective and the place where all templates were originally designed and published. All current templates will have some form of JM branding on them but moving forward all new templates/resources will either be free of branding OR have CPC branding added to them.

  • As a small business, CPC/January Made needs eyes on templates for exposure and sales. This means that we will sell templates on other online shops as well as our website to ensure everyone can find and use our amazing products.

    Because every platform is different and takes a different % of sales, the end price can vary ever so slightly across platforms.

    We recommend just using whichever works for you (whether that is the website, or Etsy, or Creative Market) as you may have a current account or credits with them.

Design, Files & Requirements

  • No, we would not recommend it UNLESS you are able to save it to your Dropbox or Google Drive folder to access and edit with your desktop/laptop computer.

    All Adobe Indesign and Photoshop templates are created to be downloaded and edited on a desktop/laptop computer.

    All Canva templates are also designed to only be edited on desktop/laptop computer, so we would recommend doing this straight from your desktop OR ensuring when you save your product to your phone that you save it to where you can access it from your desktop/laptop.

  • You may have noticed the price is different between some products, even if the product seems to have the same name. The easy answer is that one is totally editable (Indesign) while one is read only (PDF).

    Pdfs are generally suited to non-designers or creative clients wanting to use the product for education. These are a quick grab and go format.

    Indesign templates are generally suited to designers or creatives familiar with the software and wanting to edit it themselves to then pass on to their own clients or customers. These are intended to be edited by the designer and have layers, grids and typography formatting.

  • You may have noticed the price is different between a PDF and an Indesign product, even if the product seems to have the same name. The easy answer is that one is totally editable (Indesign) while one is read only (PDF).

    Pdfs are generally suited to non-designers or creative clients wanting to use the product for education.

    Indesign templates are generally suited to designers or creatives familiar with the software and wanting to edit it themselves to then pass on to their own clients or customers.

  • If you have purchased any editable file type (such as an Indesign or Canva file), you can add, edit and remove any pages or design elements as you like to turn this design into something entirely customised for your business. Colours and fonts can be easily updated as well as images and branding. Not to forget all the content so it really pops with your own personal brand tone.

  • No. Unless specifically stated, all digital products are for making your creative process better, not how to design or how to use the design software. All products will come with very basic Help Docs but the aim is to provide process resources, with the assumption you already know how to design or have basic working knowledge of the software.

  • Yes. Follow this link to set up your own Canva account if you do not have one set up yet: Create a Canva account

  • Digital products on CPC can only be opened on the software or platfrom mentioned in the product description, and will not work with any other software/platform.

    Please read the requirements carefully before purchase and make sure you have access to the software/platform they can be edited on.

  • Unfortunately not. You will need Adobe Photoshop CS4 (CC recommended) and above to open and edit these files (if you do not wish to use Canva).

    Don’t have Adobe Photoshop? Download a free 30 day trial of Photoshop CC.

  • No. All images and mockups used for context only and are not included.

    We highly recommend checking out Moyo Studio for wonderful mockups and quality photography.

Licensing & Refund Policies

  • Due to the nature of digital products, we cannot offer a refund for change of mind. It is very important that you read the product page, title and description thoroughly. Please read full terms here.

  • All digital products available for purchase or for free include a Standard Commercial License. Please read full terms here.

Feeling a little stuck?
Let’s fix that!

Please fill out the form to request support for your digital download or shoot through any questions about a product you’re thinking about purchasing.